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Customer Care Representative

Plymouth, Massachusetts 02360
United States

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Date Posted: 12/29/2016 | Last Updated: 12/30/2016

Categories: Customer Service, Sales/Marketing
Positions Available: Full Time
Annual Salary Range: Not Specified
Minimum Education Level: Two Year Degree
Horse Breeds Associated With This Job: Any Breed
Languages Required: English
Drivers license required? No
Commercial drivers license required? No
Own car required? No
Pets allowed? Yes
Non-smokers required? No
Live on site? No
Will pay to relocate? No
Height/Weight Specifications
(For riding positions only)
Height:   ft    in
Weight:   lbs
About The Facility
Our Plymouth, MA location is convenient to Boston, the Cape and RI (though several SmartPakers commute over an hour each way – it's really that cool of a place to work)
Job Description
This individual is responsible for cultivating and managing relationships with our Riders while providing exemplary customer service. Customer Care Representatives promote customer loyalty by demonstrating an understanding of our Riders’ horse health care needs, as well as tack, apparel, and supplies, with the goal of increasing sales of SmartPaks, supplements, tack and equipment.
Job Requirements
Essential Job Functions:
•Primary role is answering inbound phone calls
•Responsible for all aspects of service and sales including, but not limited to- •Account management duties including answering calls/emails, placing orders, and providing solutions
•Expert knowledge of SmartPak supplement and supply product lines,
•Confidently making product recommendations regarding SmartPaks, supplements and supply product lines,
•Driving brand-building initiatives through the execution of marketing programs and promotions,

Other Major Duties and Responsibilities:
•Responsible for own professional development/growth with assistance from manager in areas, including, but not limited to- •Personal goal setting
•Team interaction and communication

•Develop individual knowledge and skills in areas such as customer service, consultative selling, SmartPak systems, and equine and canine health and nutrition.
•Participate in continuing education programs remotely with team, Staff Veterinarian and vendors.
•Maintain strong metrics
•Other duties as assigned.

•Associate’s Degree
•Previous equine experience preferred
•Sophisticated communication skills, both written and verbal
•Proficient time management and organizational skills
•Strong supplement and product knowledge
•Confident, risk-taker with a great sense of humor
•Exhibits consistent sales skills and willingness to improve upon these skills
•Comfortable working independently, as well as in a group
•Customer service experience
•Prior telephone and/or retail background outside of SmartPak are a plus
•Ability to work some night/weekend shifts.

Please apply at
•Working in a dog-friendly office means you'll have 40 adorable canine coworkers.
•Active Rider Program: we know horses are expensive. Investing in your continuing development as a rider is part of what makes SmartPak such a great resource for our customers.
•You have room to grow, thanks to professional development and mentoring programs.
•We have great medical, dental and 401(k) plans.
•We subsidize your gym membership (a bunch of us work out together at lunch – it's like recess!).
•Your employee discount saves you up to 40% on all of our products.
•You can recruit your friends and get paid with employee referral rewards.
•Our kitchens are stocked with free weekly grocery deliveries, because there's nothing worse than working on an empty stomach.
Description of Housing Provided
No housing provided